Refund Policy
We are committed to your satisfaction. If you are not completely satisfied with your purchase, this Refund Policy outlines the circumstances under which refunds are provided and the process to request one.
Eligibility for Refunds
- Refunds are available for damaged, defective, or incorrect items received.
- Refund requests must be made within 30 days of delivery.
- To be eligible, the product must be returned unused, in its original packaging, and in the same condition as received.
- Personalized or custom-engraved items are not eligible for refunds unless they arrive damaged or defective.
How to Request a Refund
- Contact our customer support team at [Your Email Address] or [Your Phone Number].
- Provide your order number, product details, and reason for the refund request.
- Submit photos if the item is damaged or defective.
- Follow the instructions provided to return the item securely.
Refund Processing
- Once the returned item is received and inspected, we will notify you of the approval of your refund.
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Important Notes
- Returns or refunds must be authorized by our support team; unauthorized returns may not be accepted.
- Items must be returned securely packaged to prevent damage during transit.
- We reserve the right to deny refunds if the product does not meet the return criteria.
Contact Us
If you have any questions or need assistance with a refund, please contact us:
Email: ]CooperKraft.usa@gmail.com