Shipping Policy

We are committed to providing a seamless and reliable shipping experience for all our customers. This Shipping Policy outlines our procedures, timelines, and responsibilities to ensure your order reaches you safely and promptly.

Order Processing

  • All orders are processed within 1–2 business days of payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is processed, you will receive an email confirmation including your order details and tracking information.
  • We take extra care in packaging each bottle to prevent damage during transit, reflecting the premium quality of our products.

Shipping Methods & Estimated Delivery Times

  • Standard Shipping: 5–7 business days within domestic regions.
  • Expedited Shipping: 2–3 business days (available at checkout for an additional fee).
  • Delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
  • International shipping is subject to longer delivery timelines depending on the destination country and customs processing.

Shipping Charges

  • Shipping costs are calculated at checkout based on your location and chosen shipping method.
  • Free shipping promotions may be offered from time to time, as communicated on our website or via email.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • Tracking allows you to monitor the progress of your shipment until delivery.
  • If you experience any issues with tracking or delivery, our support team is available to assist.

Lost, Damaged, or Incorrect Items

  • Please inspect your order upon delivery.
  • If your item is lost, damaged, or incorrect, contact us immediately at CooperKraft.usa@gmail.com with photos and order details.
  • We will assist you in filing a claim with the carrier and ensure that a replacement is sent promptly.
  • Items must be returned in their original packaging to be eligible for replacement in case of damage during shipping.

International Shipping

  • We currently ship to [Insert countries or “domestic only”].
  • Shipping costs, delivery times, and import duties vary by destination.
  • Customers are responsible for any customs fees, import taxes, or additional charges imposed by their country.
  • International shipments may experience delays due to customs inspections or local regulations.

Special Notes

  • We are not responsible for delays caused by carriers, natural disasters, or unforeseen circumstances beyond our control.
  • Ensure that your shipping address is complete and accurate to prevent delivery issues.
  • Orders shipped to incorrect or incomplete addresses may incur additional charges or delays.

Contact Information

For any questions, concerns, or assistance regarding shipping, delivery times, or lost/damaged items, please contact our customer support team:

Email: CooperKraft.usa@gmail.com