Return Policy
We are committed to ensuring your satisfaction and providing products of the highest quality. If your purchase does not meet expectations, our return and exchange policy is designed to make the process straightforward and transparent.
Returns
- Items may be returned within 30 days of delivery.
- To be eligible, products must be unused, in their original packaging, and in the same condition as received.
- Personalized or custom-engraved items are excluded from returns, except in cases of damage or defect.
Exchanges
- Defective, damaged, or incorrect items are eligible for an exchange.
- Exchange requests must be made within 30 days of delivery.
- Once approved, replacement items will be shipped promptly at no additional cost.
Damaged or Defective Items
- Please inspect your order upon receipt.
- If an item is damaged during shipping or found defective, contact us immediately at [Your Email Address] with clear photos of the item.
- Our team will provide detailed instructions for a secure return and replacement.
How to Initiate a Return or Exchange
- Contact our customer support at [Your Email Address] or [Your Phone Number].
- Provide your order number, product details, and reason for return/exchange.
- Follow the instructions from our support team to safely return the item.
Important Notes
- Returns or exchanges must be authorized by our support team; unauthorized returns may not be accepted.
- Items should be securely packaged to prevent damage during transit.
- Exchanges may be denied if the product does not meet the return criteria.
Contact Information
For assistance or inquiries regarding returns or exchanges, please contact our customer support team:
Email: CooperKraft.usa@gmail.com